Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your Niyantr subscription at any time through the Partners portal at partners.niyantr.com or by emailing communications@niyantr.com. Upon cancellation, you will retain access to all platform services until the end of your current billing period. No partial month refunds are provided. Your store data will be retained for 30 days following cancellation, after which it will be permanently deleted.

2. Subscription Fees

All plans carry a flat monthly platform fee, billed in advance for the coming period. Monthly fees are non-refundable once a billing period has begun, including where the account is cancelled mid-period. Commission on order value is charged separately at the point of transaction and is governed by clause 3 below.

3. Transaction Charges & Wallet Balances

Commission on order value is non-refundable once deducted — it is incurred at the point of transaction and represents services already rendered. Commodity and AI wallet top-ups are prepaid balances rather than charges, and are drawn down only as shipments are created or AI operations run. Where a shipment is cancelled or an AI operation fails, the corresponding amount is credited back to the relevant wallet balance automatically. In the event of billing errors or duplicate charges, refunds will be processed within 7 business days of confirmation of the error.

4. Billing Disputes

Billing disputes must be raised within 30 days of the date of the charge. To raise a dispute, email communications@niyantr.com with your store ID and relevant transaction details. Our billing team will respond within 5 business days with a resolution or request for additional information.

5. Platform Downtime Credits

Niyantr commits to a 99.9% uptime SLA for the platform. In the event that downtime exceeds this SLA commitment, affected accounts will receive proportional service credits calculated based on the duration of the outage.

• Credits are applied to future billing cycles automatically.
• Credits are not redeemable as cash or transferable to other accounts.
• Scheduled maintenance windows are excluded from uptime calculations.

6. How to Cancel

You can cancel your subscription through either of the following methods:

• Partners Portal: Navigate to partners.niyantr.com > Settings > Subscription and follow the cancellation steps.
• Email: Send a cancellation request to communications@niyantr.com from your registered email address.

7. Contact

For any questions regarding refunds, cancellations, or billing, please contact us at communications@niyantr.com.